My first post was concerned with the Age of Discontent. Here is an example of what is so irritating about business in current times. Once again, not a major occurrence, but nevertheless representative of daily inefficiency. I took out a buy to let mortgage over a year ago. The agreement stated that the payment would increase after nine months. Then it was increased again without any notification sent to me ! I am now paying an extra £100 per month.
At the beginning I was obliged to provide a mailing address because I was not resident at the mortgaged property. I gave the address of my mother. Shortly afterwards my mother went into hospital. She died some months later. I contacted the mortgage company informing them of her death and requested them to amend my contact details. I was assured that the new details I provided were the only ones they then held. Recently I requested a statement of what I had paid. I waited ten days, I received nothing. I telephoned again. I was told the statement had benn sent but to my mother's address. It seems they are keen to take our money but still fall very short of providing a service. The company is Mortgage Works, in case you want to make a note.
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